Returns Policy

The Flower Posse goes to great lengths to source the very best flowers and products for our customers. Flowers sold online are perishable and a flowers life span is dependent on the variety, season, environment and care, resulting in varied life spans for different flowers.

Flower availability is dependent on seasonality and market availability. As a result, not all goods produced are exactly as pictured on https://www.theflowerposse.com.au, by accepting these terms and conditions you are acknowledging there may be material differences between images and produced goods. We unfortunately do not offer refunds.

You can generally expect your flowers to last 3-7 days provided they are cared for correctly.

4 steps that will help your flowers to last as long as possible:

1. Stems should be cut on an angle (in or under running water if possible) as soon as you receive the flowers and placed into a vase full of fresh water.
2. Ensure the vase that is used is clean and filled full with fresh water Always keep an eye on the water levels and change the water completely every two days.
3. Keep the flowers out of direct sunlight.
4. Keep the flowers away from drafts and air-conditioning.

If you are not entirely happy with our service, quality of flowers or gifts delivered, please notify us within 24 hours of delivery and provide a photo, and we will happily discuss replacement or store credit. Should this ever happen please contact us via email, including a photo at theflowerposse@gmail.com or call (02) 8521 7025 immediately.